Privacy Policy

Privacy Policy

Last updated: 2026

London Electricians (“we”, “us”, “our”) is a trading name of Rigo Electrical Ltd, Company No. 13996402.
We are based in Charlton, London, UK.

We respect your privacy and are committed to protecting your personal data. This policy explains what we collect, how we use it, and your choices.
 

1. Who we are

• Trading name: London Electricians

• Legal entity: Rigo Electrical Ltd

• Company number: 13996402

• Location: Charlton, London, UK

• Contact email: Info@electriclondonservices.com

If you have any questions about this policy or your data, you can contact us by email.
 

2. What data we collect

We may collect:

Information you give us directly, for example when you:

• Fill in a contact or booking form on our website

• Book an appointment online

• Contact us by phone, email, WhatsApp or social media

This can include:

• Name

• Contact details (phone number, email address)

• Property address or job address

• Details about the electrical work you need

• Any messages you send us

Information collected automatically when you use our website:

• Basic technical information (e.g. IP address, browser type, device type)

• Usage data (pages visited, time on site)
  This may be collected through cookies or similar tools.

Information from third parties, for example:

• Booking or payment providers we use

• Communication tools such as WhatsApp
   

3. How we use your data

We use your personal data to:

• Provide our electrical services and manage bookings

• Respond to your enquiries and messages

• Send quotes, invoices and booking confirmations

• Manage our relationship with you as a customer

• Improve our services and website

• Meet legal, tax and accounting obligations

We only use your data where we have a lawful reason to do so, such as:

• To perform a contract with you (e.g. when you book a job)

• To comply with legal obligations

• For our legitimate interests as a business (for example, to run and improve our services), where your rights are not overridden
   

4. WhatsApp and other messaging

If you contact us via WhatsApp or similar apps:

• We will see the information you choose to share (such as your name, phone number and messages).

• Your use of WhatsApp is also governed by WhatsApp’s own terms and privacy policy.

We use this information to respond to your enquiries, manage bookings and provide customer support.
 

5. Bookings and payments

If you book online or pay through our website:

• Your data may be processed by our booking and payment providers (for example, Wix and its payment partners).

• These providers process your data to handle bookings, payments and fraud prevention.

We do not store your full payment card details on our own systems.
 

6. Cookies and website analytics

Our website may use cookies and similar technologies to:

• Make the site work properly

• Remember your preferences

• Understand how visitors use the site

Some cookies may be set by third-party services (for example, analytics or embedded tools).

You can usually control cookies through your browser settings. Disabling some cookies may affect how the site works.
 

7. How we share your data

We do not sell your personal data.

We may share your data with:

• Service providers who help us run our business (e.g. website host, booking system, payment processors, email and messaging tools)

• Professional advisers (e.g. accountants, legal advisers)

• Authorities or regulators where we are legally required to do so

We only share what is necessary and require our service providers to protect your data.
 

8. How long we keep your data

We keep your personal data only for as long as needed to:

• Provide our services and manage our relationship with you

• Meet legal, tax and accounting requirements

• Resolve disputes and enforce our agreements

After this, we will delete or anonymise your data where reasonably possible.
 

9. Your rights

Depending on your location and applicable law, you may have rights over your personal data, including:

• Access – to ask for a copy of the personal data we hold about you

• Correction – to ask us to correct inaccurate or incomplete data

• Deletion – to ask us to delete your data in certain circumstances

• Restriction – to ask us to limit how we use your data

• Objection – to object to certain types of processing

• Data portability – to request your data in a usable format in some cases

To exercise any of these rights, please contact us at Info@electriclondonservices.com.
We may need to confirm your identity before responding.
 

10. Security

We take reasonable steps to protect your personal data from loss, misuse and unauthorised access.
However, no system is completely secure, and we cannot guarantee absolute security.
 

11. Links to other websites

Our website may contain links to other sites (for example, social media or external resources).
We are not responsible for the privacy practices of those websites.
We recommend you read their privacy policies.
 

12. Changes to this policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.